Refund and Returns Policy

Refund Request Requirements

Please note that in order to process your refund the following documents are required: 

1. Email requesting the refund to be done. 
2. Banking Details 
   For companies, please stipulate your banking details on your company letterhead, individuals can send their request via email with the following information: 
   BANK NAME : 
   ACCOUNT NAME : 
   ACCOUNT NUMBER : 
   BRANCH CODE : 
   BRANCH NAME : 
   ACCOUNT TYPE : 
3. Reason for the Refund Request 
   Please also stipulate on your company letterhead reason for refund, as well as the ZAR Rand amount requested. 
4. Proof of Beneficiary Banking Details 
   Please provide either a cancelled cheque or letter on your banker’s letterhead confirming your banking details. 
5. Proof of Payment 
   Please provide either, EFT confirmations, Debit Card slips, Credit Card slips OR Cash receipts. 

Please take careful note of the following; 

1. Refund can only be paid into the same account name and account holder, it was remitted from, with exception to a Credit Card payment. 
2. Requests by individuals should be made from the registered email address we have on record
3. Refunds cannot be refunded to Credit Card, via EFT transfer. 
   Hence we would appreciate your assistance in providing details of your Cheque (Current) or Savings account, in the same name as the Credit Card account name utilised for payment. 
4. Any form of payments must reflect in the Modus System’s banking account for ten (10) working days from date of payment, prior to refund. 
5. All refund requests are processed and payable on a FRIDAY only. 
   This is conditional to ALL the above information and documentation being received no later than MONDAY, prior to the FRIDAY process day. 
   If the above information and documentation is ONLY received after MONDAY, then refund will ONLY be effected by the following FRIDAY. 
6. Refunds can be released between a minimum of 7 working days to a maximum of 14 working days, from the date of the refund request, dependant on the above information and documentation provided and availability of signatories to approve and effect the refund. 
7. A handling fee of up to 30% can be issued for any cancellation or returns.

Cancellations: 

Website order cancellations can be made within 24 hours of purchase. Cancellations can be only be made for purchases on account, purchases via card or EFT will need to be refunded by submitting the above refund request.

Contact us at refunds@modusit.co.za for questions related to refunds and returns.